Terms & Conditions


Please read the terms and conditions (“Terms and Conditions”) set out below carefully before ordering any Goods or Services from this Website. By ordering any Goods or Services from this Website, by phone, or by our mobile applications you agree to be bound by these Terms and Conditions.


Introduction: We are Jhatpotbazar.com, a brand extension of the Hasina Enterprise Ltd. We are an online marketplace and these are the terms and conditions governing your access and use of Jhatporbazar.com along with its related sub-domains, sites, mobile app, services and tools (the “Site”). By using the Site, you hereby accept these terms and conditions (including the linked information herein) and represent that you agree to comply with these terms and conditions (the “User Agreement”). This User Agreement is deemed effective upon your use of the Site which signifies your acceptance of these terms. If you do not agree to be bound by this User Agreement please do not access, register with or use this Site. This Site is owned and operated by Jhatpotbazar.com;  The Site reserves the right to change, modify, add, or remove portions of these Terms and Conditions at any time without any prior notification. Changes will be effective when posted on the Site with no other notice provided. Please check these Terms and Conditions regularly for updates. Your continued use of the Site following the posting of changes to Terms and Conditions of use constitutes your acceptance of those changes.

Definitions:  Agreement is a reference to these Terms and Conditions, the Privacy Policy, any order form and payment instructions provided to you. “Privacy Policy” means the policy displayed on our Website which details how we collect and store your personal data. “you”, “your” and “yours” are references to you the person accessing this Website and ordering any Goods or Services from the Website or from any other channel provided by jhatpotbazar.com



To access certain services offered by the platform, we may require that you create an account with us or provide personal information to complete the creation of an account. We may at any time in our sole and absolute discretion, invalidate the username and/or password without giving any reason or prior notice and shall not be liable or responsible for any losses suffered by, caused by, arising out of, in connection with or by reason of such request or invalidation. You are responsible for maintaining the confidentiality of your user identification, password, account details and related private information. You agree to accept this responsibility and ensure your account and its related details are maintained securely at all times and all necessary steps are taken to prevent misuse of your account. You should inform us immediately if you have any reason to believe that your password has become known to anyone else, or if the password is being, or is likely to be, used in an unauthorized manner. You agree and acknowledge that any use of the Site and related services offered and/or any access to private information, data or communications using your account and password shall be deemed to be either performed by you or authorized by you as the case may be. You agree to be bound by any access of the Site and/or use of any services offered by the Site (whether such access or use are authorized by you or not). You agree that we shall be entitled (but not obliged) to act upon, rely on or hold you solely responsible and liable in respect thereof as if the same were carried out or transmitted by you. You further agree and acknowledge that you shall be bound by and agree to fully indemnify us against any and all losses arising from the use of or access to the Site through your account.  Please ensure that the details you provide us with are correct and complete at all times. You are obligated to update details about your account in real time by accessing your account online. For pieces of information you are not able to update by accessing Your Account on the Site, you must inform us via our customer service communication channels to assist you with these changes. We reserve the right to refuse access to the Site, terminate accounts, remove or edit content at any time without prior notice to you. We may at any time in our sole and absolute discretion, request that you update your Personal Data or forthwith invalidate the account or related details without giving any reason or prior notice and shall not be liable or responsible for any losses suffered by or caused by you or arising out of or in connection with or by reason of such request or invalidation. You hereby agree to change your password from time to time and to keep your account secure and also shall be responsible for the confidentiality of your account and liable for any disclosure or use (whether such use is authorized or not) of the username and/or password.




For the supply of Grocery Delivery or Services from this Website any contact is between you and Jhatpotbazar.com. You agree to take particular care when providing us with your details and warrant that these details are accurate and complete at the time of ordering. You also warrant that the credit or debit card details that you provide are for your own credit or debit card and that you have sufficient funds to make the payment.

·      Grocery Delivery, Goods and Services purchased from this Website are intended for your use only and you warrant that any Goods purchased by you are not for resale and that you are acting as principal only and not as agent for another party when receiving the Services.

·      Please note that some of our Goods may be suitable for certain age ranges only. You should check that the product you are ordering is suitable for the intended recipient.

·      When ordering from this Website you may be required to provide an e-mail address and password. You must ensure that you keep the combination of these details secure and do not provide this information to a third party.

·      We will take all reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorized access to any data you provide when accessing or ordering from the Website.

·      Any order that you place with us is subject to product availability, product weight and price variance, delivery capacity and acceptance by us. When you place your order online, we will send you an email / SMS / confirmation call to confirm that we have received it. This confirmation (any of the mentioned form) will be produced automatically so that you have confirmation of your order details. You must inform us immediately if any details are incorrect. The fact that you receive an automatic confirmation does not necessarily mean that either we will be able to fill your order. Once we have sent the confirmation email we will check availability and delivery capacity.

·      The confirmation message will specify delivery details including the approximate price and delivery time slot specified by the system or chosen by you and confirm the approximate price, product weight of the Delivery, Goods and Services ordered.

·      If the Delivery and/or Goods are not available or if there is no delivery capacity, or any other info requires, we will also let you know by text message (SMS) or phone call.


Prices and Payment

·     All prices listed on the Website are approximated at the time of publication; however, we reserve the right to alter these in the future. Prices are inclusive of the relevant sales tax. We also reserve the right to alter the Goods or Services available for sale on the Website.

·     All prices listed on the website for goods and services by Jhatpotbazar.com reflects the price at the time of listing. We give great care to keep them up to date. In case the price listed is not current, we will contact you to inform you about the price changes and you can choose to opt-out of the order.

·     The total price for Grocery Delivery, Goods or Services ordered, including delivery charges and other charges, will be displayed on the Website when you place your order. Full payment must be made for all Goods dispatched and Services provided. Payment has to be made in cash or, if available on the website, by online payment, e.g. credit or debit card. Payment may also differ due to alternative product, price and weight variance.

·     If you choose online payment, you must pay for your order before it is delivered. To ensure that shopping online is secure, your debit/credit card details will be encrypted to prevent the possibility of someone being able to read them as they are sent over the internet. Your credit card company may also conduct security checks to confirm it is you placing the order.




·     Delivery periods quoted at the time of ordering are approximate only and may vary. Goods will be delivered to the address designated by you at the time of ordering.

·     All orders are delivered by our homegrown delivery channel. We will make every effort to deliver within the time stated; however, we will not be liable for any loss caused to you after you receive the delivery. If the Goods are not delivered within the estimated delivery time quoted by us, please contact our Customer Support Team first.

·      In case of a late delivery, the delivery charge will neither be voided nor refunded by jhatpotbazar.com.

·      If you fail to accept delivery at the time they are ready for delivery, or we are unable to deliver at the nominated time due to your failure to provide appropriate instructions, or authorizations, then such goods shall be deemed to have been delivered to you and all risk and responsibility in relation to such goods shall pass to you. Any storage, insurance and other costs which we incur as a result of the inability to deliver shall be your responsibility and you shall indemnify us in full for such cost.

·     You must ensure that at the time of delivery of Grocery Delivery and/or Goods adequate arrangements, including access where necessary, are in place for the safe delivery of such goods. We cannot be held liable for any damage, cost or expense incurred to such goods or premises where this arises as a result of a failure to provide adequate access or arrangements for delivery.

·     Please note that it might not be possible for us to deliver to some locations even within the defined zones. Please note that it might not be possible for us to deliver to some locations even within the defined zones. If this is the case, we will inform you using the contact details that you provide to us when you make your order and arrange for cancellation of the order or delivery to an alternative delivery address;



 Return Policy :

We have a 7 Day Easy Return policy for all our products which are sold online.  A user may return any product during the time of delivery, or within 7 days if: a)  Product does not meet user’s expectation. b)  Found damaged during delivery c) Have doubt about the product quality and quantity d)  Received in an unhealthy/ unexpected condition e) Is not satisfied with the packaging f) Finds product unusable.  A user may return any unopened item within 7 days of receiving the item. But following products may not be eligible for return or replacement: a)  Damages due to misuse of product b) Incidental damage due to malfunctioning of product c)  Any consumable item which has been used/installed d) Products with tampered or missing serial/UPC numbers e)  Any damage/defect which are not covered under the manufacturer’s warranty f) Any product that is returned without all original packaging and accessories, including the box, manufacturer’s packaging if any, and all other items originally included with the product/s delivered. The product must be returned in the original and undamaged manufacturer packaging / box. It must be returned in the same condition with return shipping label attached. Do not put tape or stickers on the manufacturer’s box.



Refund Policy :

Jhatpotbazar tries its best to serve the users. But if under any circumstances, we fail to fulfill our commitment or to provide the service, we will notify you within 24 hours via phone/ text/ email. If the service, that Jhatpotbazar fails to complete, requires any refund, it be done maximum within 10 Days after our acknowledgement. Refund requests will be processed under mentioned situation:

*Unable to serve with any product.
*Customer returns any product from a paid order.
*Customer cancels a paid order before it has been dispatched.

Jhatpotbazar will transfer the refund amount to the user’s original payment source within 10 days.

Complaints :


We take complaints very seriously and aim to respond to your complaints within 3 working days. All complaints should be addressed to our hotline number. Complains of more than 3 months old from current date will not be entertained.



In addition to any other legal or equitable remedies, we may, without prior notice to you, immediately terminate the Terms and Conditions or revoke any or all of your rights granted under the Terms and Conditions. Upon any termination of this Agreement, you shall immediately cease all access to and use of the Site and we shall, in addition to any other legal or equitable remedies, immediately revoke all password(s) and account identification issued to you and deny your access to and use of this Site in whole or in part. Any termination of this agreement shall not affect the respective rights and obligations (including without limitation, payment obligations) of the parties arising before the date of termination. You furthermore agree that the Site shall not be liable to you or to any other person as a result of any such suspension or termination. If you are dissatisfied with the Site or with any terms, conditions, rules, policies, guidelines, or practices in operating the Site, your sole and exclusive remedy is to discontinue using the Site.

16. Jhatpotbazar Software Terms

Use of the Jhatpotbazar Software/Application/App : You may use Jhatpotbazar Software/ Application/ App solely for purposes of enabling you to use and enjoy the services as provided by Jhatpotbazar, and as permitted by these Terms. Use of Third Party Services: When you use the Jhatpotbazar Software / Application/ App, you may also be using the services of one or more third parties, such as a wireless carrier or a mobile platform provider. Your use of these third party services may be subject to the separate policies, terms of use, and fees of those third parties. Updates: In order to keep the Jhatpotbazar Software / Application/ App up-to-date, we may offer automatic or manual updates at any time and without notice to you. 


Copyright  :

The material (including the content, and any other content, software or services) contained on Jhatpotbazar.com are the property of Hasina Enterprise ltd., its subsidiaries, affiliates and/or third party licensors. No material on this site may be copied, reproduced, republished, installed, posted, transmitted, stored or distributed without written permission from Hasina Enterprise ltd. You may not use any similar or equivalent manual process, to access, acquire, copy or monitor any portion of the website or any content or in any documents or information.


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